Order Times | Postage & Shipping
PROCESSING TIMES
All of our items are made to order so please allow 12 working days for dispatch. We will endeavour to get your order made and sent as quickly as possible. Customers can find updates on our social media channels as well as our website. As soon as your products are on their way, you will receive a notification via email.
UK SHIPPING GUIDE
STANDARD DELIVERY :
ROYAL MAIL 24HR - £3.80
TRACKED DELIVERY :
ROYAL MAIL 24HR TRACKED - £4.80
If you have purchased a tracked delivery method please allow a few hours for your tracking information to populate via the link sent in your dispatch notice. Standard shipping options are not trackable and this link will not update.
Royal Mail 24HR delivery aims to deliver within 24 hours ( one working day ) after dispatch.
In some instances these times may be exceeded by Royal mail. We cannot be held responsible for any delays caused by Royal Mail, these delays ( if any ) are out of our control. Please allow 5 working days to pass before reaching out toss if you have not received your parcel.
INTERNATIONAL SHIPPING GUIDE
STANDARD INTERNATIONAL AIRMAIL- £6.80
INTERNATIONAL AIRMAIL - TRACKED - £12.80
For tracked mail, click the link in your dispatch notice email. Please all 48 hours for your tracking to populate and update.
EUROPE the delivery estimate is 5-7 working days from dispatch. In some instances this may take up to 15 working days. Please allow 20 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and or customs.
We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
LOST / STOLEN / DAMAGED parcels
We cannot be held responsible for any lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can make a claim with Royal Mail. Please contact us at info@cocoandnou.com for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.
For any questions regarding shipping please email info@cocoandnou.com